Our return and refund policy is valid for 30 days. If 30 days have passed since the date of purchase, unfortunately we cannot offer a full refund or exchange.
In order for a return to be accepted, the product must be unused, in the same condition as when you received it, and in its original packaging.
Certain types of products are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. In addition, returns are not accepted for personal use products, hygiene products, hazardous materials, or flammable liquids or gases.
Other Non-Returnable Items
Gift cards
Downloadable software products
Certain health and personal care products
In order for your return to be processed, an invoice or proof of purchase is required.
Please do not send the product you purchased to the manufacturer.
Situations Where Partial Refunds May Be Granted
In the following cases, only a partial refund may be granted:
Books with obvious signs of use
Opened CD, DVD, VHS tape, software, video game, cassette tape or vinyl record
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds
Once your returned product has been received and inspected, you will be notified via e-mail that we have received your return. You will also be informed whether your refund has been approved or rejected.
If your return is approved, your refund will be processed and automatically applied within a certain number of days to your credit card or original method of payment.
Late or Missing Refunds
If you have not yet received your refund:
First, check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
After that, contact your bank. There may be a processing time before a refund is posted.
If you have completed all of these steps and you still have not received your refund, please contact us at {email address}.
Sale Items
Only regular priced items may be refunded. Sale items are not refundable.
Exchanges
Exchanges are only made for defective or damaged products. If you wish to request an exchange for the same product, please send an e-mail to {email address} and send the product to the following address:
{physical address}
Gifts
If the product was marked as a gift at the time of purchase and was shipped directly to you, upon approval of the return you will receive a gift credit for the value of the returned product. Once the returned product is received, a gift certificate will be sent to you.
If the product was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver and they will be informed of the return.
Return Shipments
To return your product, you must send it to the following address:
{physical address}
Return shipping costs are your responsibility and shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from the total amount.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For high-value items, we recommend that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
For questions related to returns and refunds, you may contact us at {email}
